Privacy Policy

Last Updated: October 27, 2025

At CirrusHub, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry forms
• Request a quote or consultation
• Subscribe to our newsletter
• Engage our services
• Communicate with us via email or phone

This information may include:

• Name and contact information (email, phone number)
• Company name and business information
• Project requirements and preferences
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your requests and transactions
• Send you quotes, proposals, and project updates
• Communicate with you about our services
• Improve our website and services
• Analyze usage patterns and trends
• Send marketing communications (with your consent)
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and enhance your experience. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics, Microsoft Clarity)
• Preference Cookies: Remember your preferences and settings

You can control cookie settings through your browser. However, disabling cookies may affect website functionality.

4. Third-Party Services

We use third-party services to help us operate our business:

• Google Analytics: For website analytics and performance tracking
• Microsoft Clarity: For user behavior analytics
• Payment Processors: For secure payment processing
• Email Services: For communication and marketing
• Cloud Storage: For secure file storage and sharing

These third parties have their own privacy policies governing their use of your information. We are not responsible for their privacy practices.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us using the information provided below.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Marketing Communications

With your consent, we may send you marketing emails about our services, special offers, and updates. You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly

Note that you will still receive essential service-related communications even if you opt out of marketing emails.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: hello@cirrus-hub.net
• Phone: +62 851 9592 2910
• Malaysia Office: 2-23A, UTC Selangor/Anggerik Mall, Seksyen 14, 40000 Shah Alam, Selangor
• Indonesia Office: Jl Gunung Lumut No. 62b, PadangSambian Klod, Denpasar, Bali